• Business Name: Snow Nest Lodge
• Responsible Person: Brandon Tan Jone Hau
• Address: 5-3-6 Suishacho, Toyohira Ward, Sapporo, Hokkaido 062-0912, Japan
• Email Address: snownestlodge@gmail.com
• Pricing: Listed on each accommodation plan page
• Additional Fees: Cleaning fees may apply and will be clearly stated in advance
• Payment Methods: Credit card (via Stripe / PayPal), bank transfer
• Payment Timing: Upon reservation confirmation
• Cancellation Policy: For cancellations made within 24 hours after booking, 20% of the accommodation fee will be charged as an administrative and payment processing fee, and the remaining balance will be refunded. For cancellations made after 24 hours from the time of booking, 100% of the accommodation fee will be charged as a cancellation fee. Thank you for your understanding.
• Service Delivery Time: On the check-in date of your reservation
• Returns/Exchanges: Due to the nature of our service, returns and exchanges are not accepted. (Please refer to the cancellation policy.)
